State Farm® Insurance Agent Carter Ford

"Im putting two stars so that my review will pop up. Iv had a terrible experience trying to cancel my home insurance. I canceled on May 7th and was told that cancellation was in underwriting, I called last week and spoke with not James but the other guy that works up there and was told that my policy was canceled and that my mortgage company should be receiving the check this week. I called to find out that the policy still hasn’t been canceled. I called James and he basically told me there was nothing he could do. And then contacted corporate to file a complaint ticket to escalate the issue. I tried to call James back twice to be able to speak with Carter instead and was ignored and had to call from a different phone number to get him to pick up. Not to mention I have been nothing but nice and calm and understanding because I have car insurance through the same office and iv never had issues. James did get rude with me about the situation and told me that Carter didn’t have a voicemail to reach and then said I could email him and acted like he was going to give it to me and then never did. He refused to let me speak to anyone else. I’m hoping this review will get to Carter so that something can be done. Im actually surprised by the behavior of this insurance agent and the fact that iv been put in a run around circle for a month and now having to pay even more on my mortgage until the refund is issued. This is unprofessional and I'm to the point of canceling my other policy’s due to the disrespect and lack of communication. Also this isn’t a small refund. It’s 2,800 and still hasn’t been refunded at all. Update>> contacted corporate and they are handling the whole situation. James put in the cancellation that the mortgage company was requesting to cancel when it’s me the policy holder requesting to cancel. Could have been fixed the whole time. Wouldn’t recommend going to cancel your policy through this office. Just go to corporate. Also the reply back to this is totally unrelated. It was for a year premium. Not month to month. And the policy was just started. So yes there was money owed back. 2,800- one month of the policy. So about 2,500-2,600 back. Sounds like a mathing issue."

"My previous auto insurance was dropping us due to no longer covering in Arkansas. I called several reputable insurance companies and they gave me quotes that were stupid crazy. I remembered that I had State Farm when I lived in Florida, so I called the office in Batesville Arkansas. It appeared that they already had my auto information on file and called me back with a very reasonable amount..it only went up $12.00 compare to the other companies that were almost $100.00 more. I'm hoping that my rates will not go up like the other companies that i called in the next 6 months. Thanks for your help State Farm."