State Farm® Insurance Agent Carter Ford

"Friends and family report excellent and friendly service. Patrick provides efficient customer service."

"Very pleased with the service I was given, especially from Evan. They all were very welcoming"

"Evan was very kind and walked me through some things I was confused on. I am very thankful for the time he took to help me."

"Evan Davidson is very friendly & helpful! Huge asset to your office!"

"Everyone was very helpful. Evan especially semmed to understand me as a customer and what I needed."

"Great office to do business with! Evan was very friendly and professional. He went above and beyond to help out in my situation."

"Evan was very nice and knowledgeable."

"Everyone in the office is so nice and always makes sure I am taken care of. I recommend this business to all my friends and family."

"Went in to make some changes and there was a young man named Evan who was so helpful and amazing! I’m always taken care of here!!"

"Emma is an amazing worker! She is very dedicated to her work, always puts her all in everything she does, and has great customer service skills! You can tell she loves her job, every time I walk in she always has a smile on her face!"

"Emma Vosburg has been extremely nice every time I have talked to her and I have received great service from her!"

"I had my insurance policies transferred to Carter Ford. Great car and home rates, the receptionist Emma was so helpful and made the process easy!! I would definitely recommend Carter Ford State Farm."

"Wonderful workers, friendly and professional. They made sure to double check my coverage when I was switching over to ensure I was getting all of the same benefits and then some. I now pay almost half of what I did previously. (Update 8/25, had an issue with billing and they waived a fee for me since I never had issues previously)"

"Absolutely ridiculous I called to get insurance on my van they said they'd call me back and they didn't so the next day I call back and they told me unfortunately I'm not eligible for insurance because of my driving record which is completely spotless I don't have a single ticket I drive professionally for a living I drive over 3,000 miles a week and haven't had a ticket or any accident in 7 years no accidents ever"

"Their customer service is top-notch—always friendly, responsive, and helpful whenever I’ve had questions or needed assistance."

"Great experience. I am not much of an in person kinda person, so doing it all over the phone was great! Text actually . Got a policy with 3 vehicles, house and life insurance for slightly more than I was paying for 1 vehicle, house and life. Easy process!"

"Carter Ford and his associates always do everything they can to help me out. They are professional and quick to respond. I highly recommend Carter Ford’s State Farm office."

"Great experience with Randall Scott at Statefarm and his amazing team! You guys are always right on it when I need something! Thank you all very much!"

"I’ve had nothing but a great experience with Randall Scott and his amazing team! STATEFARM for the WIN and his team makes all the much better when I ever need anything they’ve always been right on it! I appreciate you guys so much!"

"I have been a customer of State Farm for more than 30 years. This office has horrible customer service. Most times they do not answer the phone. Must leave a message for them to call back. Tried to get coverage for a piece of property that we bought on a Friday afternoon. Agent was more worried about picking his son up than covering our property. Final straw for us. If you want personal service, go somewhere else."

"So very disappointed with this insurance agency. Had my auto policy payment set up to be taken out of my account each month, and they took one month of payments, then canceled my auto policy for no reason. My renter and life insurance which i only got for the discount was still taken out.🙄 The customer service representative even said, there was no reason stated anywhere. I didn't find out until my husband got a ticket for no insurance. They sent nothing. Never called. Just canceled the policy for NO REASON. We always have money in that account and had trusted them to do the right thing. Since it's a weekend, I can't even begin to address this problem til Monday, when it's convenient for them. Be careful with this one. You could end up with a ticket, unable to drive your vehicle, and your hands completely tied. Thank goodness we have family who can help us. Otherwise this could have ruined us. With this economy, they are playing with people's livelihood. Im absolutely furious and really want to warn others. DONT MAKE MY MISTAKE. It's worth paying a little more so you have freaking auto insurance."

"James and Randall were efficient and kind. I truly enjoyed working with them both. 10/10 would recommend."

"The crew that works there are really helpful and polite."

"Im putting two stars so that my review will pop up. Iv had a terrible experience trying to cancel my home insurance. I canceled on May 7th and was told that cancellation was in underwriting, I called last week and spoke with not James but the other guy that works up there and was told that my policy was canceled and that my mortgage company should be receiving the check this week. I called to find out that the policy still hasn’t been canceled. I called James and he basically told me there was nothing he could do. And then contacted corporate to file a complaint ticket to escalate the issue. I tried to call James back twice to be able to speak with Carter instead and was ignored and had to call from a different phone number to get him to pick up. Not to mention I have been nothing but nice and calm and understanding because I have car insurance through the same office and iv never had issues. James did get rude with me about the situation and told me that Carter didn’t have a voicemail to reach and then said I could email him and acted like he was going to give it to me and then never did. He refused to let me speak to anyone else. I’m hoping this review will get to Carter so that something can be done. Im actually surprised by the behavior of this insurance agent and the fact that iv been put in a run around circle for a month and now having to pay even more on my mortgage until the refund is issued. This is unprofessional and I'm to the point of canceling my other policy’s due to the disrespect and lack of communication. Also this isn’t a small refund. It’s 2,800 and still hasn’t been refunded at all. Update>> contacted corporate and they are handling the whole situation. James put in the cancellation that the mortgage company was requesting to cancel when it’s me the policy holder requesting to cancel. Could have been fixed the whole time. Wouldn’t recommend going to cancel your policy through this office. Just go to corporate. Also the reply back to this is totally unrelated. It was for a year premium. Not month to month. And the policy was just started. So yes there was money owed back. 2,800- one month of the policy. So about 2,500-2,600 back. Sounds like a mathing issue."

"My previous auto insurance was dropping us due to no longer covering in Arkansas. I called several reputable insurance companies and they gave me quotes that were stupid crazy. I remembered that I had State Farm when I lived in Florida, so I called the office in Batesville Arkansas. It appeared that they already had my auto information on file and called me back with a very reasonable amount..it only went up $12.00 compare to the other companies that were almost $100.00 more. I'm hoping that my rates will not go up like the other companies that i called in the next 6 months. Thanks for your help State Farm."