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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mrs. Rodriguez

August 17, 2024

1  out of  5
rating by Mrs. Rodriguez
"So very disappointed with this insurance agency. Had my auto policy payment set up to be taken out of my account each month, and they took one month of payments, then canceled my auto policy for no reason. My renter and life insurance which i only got for the discount was still taken out.🙄 The customer service representative even said, there was no reason stated anywhere. I didn't find out until my husband got a ticket for no insurance. They sent nothing. Never called. Just canceled the policy for NO REASON. We always have money in that account and had trusted them to do the right thing. Since it's a weekend, I can't even begin to address this problem til Monday, when it's convenient for them. Be careful with this one. You could end up with a ticket, unable to drive your vehicle, and your hands completely tied. Thank goodness we have family who can help us. Otherwise this could have ruined us. With this economy, they are playing with people's livelihood. Im absolutely furious and really want to warn others. DONT MAKE MY MISTAKE. It's worth paying a little more so you have freaking auto insurance."
We responded:
"I am sorry to hear about your negative experience with my agency. I take your feedback very seriously and apologize for any rudeness."
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Rosita Guevara

August 13, 2024

1  out of  5
rating by Rosita Guevara
"I used to love doing business here, until I was trying to get home owner insurance and it took 3 weeks so I opted to go to someone else, when I called to cancel James was very rude about it and told me I was making a dumb decision, and basically was mouthy the whole time, after looking for another company to do my car insurance and life I called to have it transferred to Renee Martin he was rude about that, he asked why and I said because he has rude customer service he said fine whatever and hung up on me, I see I’m not the only one who has problems with his rudeness, I just hope he cancelled the home owner insurance like I asked. Otherwise the company was pleasant to work with."
We responded:
"Rosita, We appreciate your business and take your feedback on our agency and State Farm very seriously. I would like to hear more about your experience. Please email me directly at carter@coveredbycarter.com if we can assist you with anything else."
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Margo Baker

July 22, 2024

5  out of  5
rating by Margo Baker
"This place will take care of you quickly and efficiently!! Thanks for all your help Randell"
We responded:
"Thank you, Margo, for your kind words! We're thrilled to hear that Randell provided you with quick and efficient service. Your satisfaction is our priority, and we appreciate your feedback."
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Erica Jordan

June 24, 2024

5  out of  5
rating by Erica Jordan
"I have had nothing but great service with this company. Everyone is so nice and answers questions quickly. I will definitely continue business with them."
We responded:
"Thank you for your kind words, Erica! We are thrilled to hear about your positive experience with our team. We look forward to continuing to provide you with excellent service."
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Tori Hill

June 12, 2024

5  out of  5
rating by Tori Hill
"James and Randall were efficient and kind. I truly enjoyed working with them both. 10/10 would recommend."
We responded:
"Thank you for your kind words, Tori! We are thrilled to hear that James and Randall provided you with efficient and kind service. We appreciate your recommendation and look forward to assisting you in the future."
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M Stoner

June 7, 2024

5  out of  5
rating by M Stoner
"The crew that works there are really helpful and polite."
We responded:
"Thank you for your kind words about our team!!"
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Anonymous

June 6, 2024

5  out of  5
rating by Anonymous
"Had a great experience transferring my home and auto insurance to State Farm. The process was quick and easy. I highly recommend their services. Thanks, Randall Scott! Valerie Ford"
We responded:
"Thank you for choosing our agency for your home and auto insurance needs. We appreciate your recommendation and are thrilled to hear about your positive experience with Randall."
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haley Livingston

June 4, 2024

2  out of  5
rating by haley Livingston
"Im putting two stars so that my review will pop up. Iv had a terrible experience trying to cancel my home insurance. I canceled on May 7th and was told that cancellation was in underwriting, I called last week and spoke with not James but the other guy that works up there and was told that my policy was canceled and that my mortgage company should be receiving the check this week. I called to find out that the policy still hasn’t been canceled. I called James and he basically told me there was nothing he could do. And then contacted corporate to file a complaint ticket to escalate the issue. I tried to call James back twice to be able to speak with Carter instead and was ignored and had to call from a different phone number to get him to pick up. Not to mention I have been nothing but nice and calm and understanding because I have car insurance through the same office and iv never had issues. James did get rude with me about the situation and told me that Carter didn’t have a voicemail to reach and then said I could email him and acted like he was going to give it to me and then never did. He refused to let me speak to anyone else. I’m hoping this review will get to Carter so that something can be done. Im actually surprised by the behavior of this insurance agent and the fact that iv been put in a run around circle for a month and now having to pay even more on my mortgage until the refund is issued. This is unprofessional and I'm to the point of canceling my other policy’s due to the disrespect and lack of communication. Also this isn’t a small refund. It’s 2,800 and still hasn’t been refunded at all. Update>> contacted corporate and they are handling the whole situation. James put in the cancellation that the mortgage company was requesting to cancel when it’s me the policy holder requesting to cancel. Could have been fixed the whole time. Wouldn’t recommend going to cancel your policy through this office. Just go to corporate. Also the reply back to this is totally unrelated. It was for a year premium. Not month to month. And the policy was just started. So yes there was money owed back. 2,800- one month of the policy. So about 2,500-2,600 back. Sounds like a mathing issue."
We responded:
"Haley, I am sorry you have been put in this situation. Insurance refunds would be issued in overpayment situations but that is not the case here. We are very sorry for the inconvenience and the miscommunication."
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Omi K

May 16, 2024

5  out of  5
rating by Omi K
"My previous auto insurance was dropping us due to no longer covering in Arkansas. I called several reputable insurance companies and they gave me quotes that were stupid crazy. I remembered that I had State Farm when I lived in Florida, so I called the office in Batesville Arkansas. It appeared that they already had my auto information on file and called me back with a very reasonable amount..it only went up $12.00 compare to the other companies that were almost $100.00 more. I'm hoping that my rates will not go up like the other companies that i called in the next 6 months. Thanks for your help State Farm."
We responded:
"Thank you for choosing our agency for your auto insurance needs. We're glad we could provide you with a reasonable quote. Rest assured, we strive to keep our rates competitive. Thank you for your feedback!"
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Evira Maratita

May 9, 2024

5  out of  5
rating by Evira Maratita
"Great customer service. Agents are responsive and helpful for anything I may need."
We responded:
"Thank you for your kind words, Evira! We strive to provide excellent customer service and are always here to help with your insurance needs. We appreciate your feedback and look forward to assisting you in the future."
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Deloris Calvin

April 20, 2024

5  out of  5
rating by Deloris Calvin
"I have been with Carter Ford for at least Fifteen years. My family and I could not ask for a better insurance company. Thank you Carter for all of your help."
We responded:
"Thank you, Deloris, for your loyalty over the past fifteen years. We are grateful to have you and your family as valued clients. Your kind words mean a lot to us."
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Jarrod Dominguez

April 10, 2024

4  out of  5
rating by Jarrod Dominguez
"Reasonable at. Insurance"
We responded:
"Please let us know how we can make your experience a 5 star one. Thank you for taking the time to leave us a review."
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Mike Thomas

March 22, 2024

4  out of  5
rating by Mike Thomas
"The Carter Ford branch is always professional, helpful and attentive to my inquiries."
We responded:
"We greatly appreciate your feedback. Please let us know how we can make your experience a 5 star one."
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Deborah Collins

March 20, 2024

5  out of  5
rating by Deborah Collins
"State Farm, Carter Ford office... provides good service. I have felt comfortable going into the office and on the phone. They are professional and courteous in my experiences with this office."
We responded:
"Thank you for your kind words, Deborah! We strive to provide professional and courteous service both in person and over the phone."
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Jake Huffman

March 6, 2024

5  out of  5
rating by Jake Huffman
"James was great to work with!"
We responded:
"Thank you for your kind words, Jake! We're glad to hear that James provided you with great service. We appreciate your feedback."
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Nelson Barnett

March 5, 2024

5  out of  5
rating by Nelson Barnett
"We have very satisfied with the Carter Ford Agency. They have always been very helpful to us and quick to respond."
We responded:
"Thank you for your kind words, Nelson! We are delighted to hear about your positive experience with our agency."
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Jill Craft

March 1, 2024

5  out of  5
rating by Jill Craft
"Randall was very helpful with everything I needed to get my insurance switched to State Farm."
We responded:
"Thank you for sharing your positive experience with Randall! We're glad to hear he was able to assist you with switching your insurance to State Farm."
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Alex B

February 29, 2024

5  out of  5
rating by Alex B
"Friendly and informative, easy to get a good policy going!"
We responded:
"Thank you for your kind words, Alex! We're glad to hear you had a positive experience setting up your policy with us."
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Courtney Turner

February 22, 2024

5  out of  5
rating by Courtney Turner
"Always quick to reply and very helpful!"
We responded:
"Thank you for the review, Courtney!"
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Chace Walling

February 20, 2024

5  out of  5
rating by Chace Walling
"James Davis and the rest of the team do a great job listening, and doing everything in their power to help. Highly recommend!"
We responded:
"Thank you for your kind words, Chace! We are delighted to hear about your positive experience with James and our team."
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Amanda Priest

February 20, 2024

5  out of  5
rating by Amanda Priest
"They are always very helpful and are happy to answer any questions that I have had!"
We responded:
"Thank you for taking the time to leave us a review, Amanda!"
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Reya Kempley

February 16, 2024

5  out of  5
rating by Reya Kempley
"We’ve always experienced friendly agents here with great customer service!"
We responded:
"Thank you for your kind words, Reya! We are so thankful for your business."
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Kathy Roberts

December 26, 2023

5  out of  5
rating by Kathy Roberts
"Some of the nicest folks you will find! I've been with this company for many years and they have always met all of my needs. Thank you Carter Ford State Farm for all you do!"
We responded:
"Kathy, thank you so much for the very kind words. We are so appreciative of your loyalty!"
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Kay Southerland

December 15, 2023

5  out of  5
rating by Kay Southerland
"The personnel is always very helpful with anything that I need"
We responded:
"Thank you so much for the review!"
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DBC Mitchell

November 29, 2023

5  out of  5
rating by DBC Mitchell
"Mr. Scott did a great job reviewing my homeowner policy, clearly explained options so I could make an informed decision. Was able to answer my questions clearly, simply in a way that was easy to understand."
We responded:
"Thank you for taking the time to leave us a review. "